Return & Refund Policy

30-Day Love Guarantee

Obsessed or Your Money Back

Your satisfaction is our goal. If you are unhappy with your purchase, please contact us by email first and we will make it right.

01

30-Day Satisfaction Guarantee

We stand behind every set we sell. If you're not completely happy with your purchase within 30 days of receiving it, we'll make it right. No hassle, no judgment.

We offer two resolution options:

Full Refund

Back to your original payment method.

Recommended
Store Credit

Never expires and can be used on any order.

02

How Returns Work

Our Mistake

Wrong or Damaged Item

If we sent the wrong item or your order arrived damaged, we'll cover everything, with no return shipping required in most cases. Email us a photo of your full order, a photo of the damaged or incorrect item, and a brief description of the issue. We'll respond within 3 business days and resolve it quickly.

Your Preference

Change of Mind or Fit

Not loving the style or fit? No problem. You have 30 days from the date you receive your order. Items should be unused and in original condition where possible. We understand press-ons may need to be tried for fit, so contact us and we'll work with you on a case-by-case basis.

Return shipping costs are the customer's responsibility for preference-based returns. We recommend a tracked shipping method, as we cannot be responsible for lost packages.

Note: We do not offer direct exchanges. If you'd like a different style, return your item for store credit and place a new order.

03

How to Start a Return

Please contact us before sending anything back. This ensures your return is processed smoothly.

  1. Email us at info@nailpopstudio.com with your order number and reason for return.
  2. We'll confirm your return within 3 business days and provide the return address.
  3. Ship your item(s) back using a tracked method.
  4. Once received and inspected, your refund or store credit will be issued within 7 days.
Return Address

621 North Ave NE, Atlanta, GA 30308, US

04

Helpful Tips

  • Always use a tracked shipping method. We cannot issue credit for packages we don't receive.
  • Defective or incorrect items must be reported within 30 days of receipt.
  • Items returned without prior contact may not be eligible for a refund.
  • Refunds are returned to your original payment method. If that card is no longer active, contact us before shipping.
05

Order Cancellations & Changes

  • Cancellations: within 2 hours of placing your order, via our customer service email.
  • Order changes (before shipment): email us and we'll do our best to accommodate.
  • Once your order has shipped, we are unable to make changes or cancel it.