Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@nailpopstudio.com

Returns

Life’s busy, we get it! We're confident our products will give you time to relax, reset, and feel your best, but if for any reason you wish to return eligible, unopened, unused products purchased from nailpopstudio.com you may do so by shipping the goods back within 14-days of the delivery date.


To set up your return please email info@nailpopstudio.com with your order number, reason for return, and the items you wish to return.
 
Shipping costs are non-refundable and cannot be credited.
 
Please note gift cards and mystery products are final sale and cannot be returned.

If you have received an incorrect product or a missing product, please contact our customer service center at info@nailpopstudio.com with your order number and take a picture of the product you received.

Shipping

  • We ship worldwide. All products can be shipped worldwide. If for any reason we are unable to ship goods to your location, a customer service agent from info@nailpopstudio.com will contact you via email.

Our products usually arrive in the United States, Canada, Australia, and the United Kingdom within 5-12 business days of ordering. Shipping to other countries takes 7-15 business days.


Please note that Saturdays, Sundays and public holidays are not considered working days.
 
Of course, in special cases (sales events, Christmas, etc.) it may take longer, but we still strive to ensure that orders are processed quickly and smoothly at all times.

Please email info@nailpopstudio.com as soon as possible with your order number and list of items you would like to have removed and/or replaced with. Please note once an order has been fulfilled we can no longer make changes to it. Our fulfillment center processes orders quickly, but we’ll do our best to process